Customer Service

• Welcome to Reno Star, your home renovation warehouse.
• Should you be interested in any of our excellent products, please email or contact us prior to purchasing for a quote. Emails are usually replied within usual trading hours. It takes 2-6 working days to deliver on the major metropolitan/city areas. It takes 3-12 working days to deliver to WA, NT, TAS and some regional/remote areas. ONLY small parcels can be delivered to PO BOX.
• Please note: All items sold will only be held for 3 days unless a deposit or full payment has been made.
• Please be advised, unless otherwise arranged with HD RENO, the charge of delivery is on the condition that yourself or someone on behalf of you will be available to sign for goods upon delivery and to assist the driver to unload large/heavy items.
• All deliveries are unloaded to the main entrance of the building/house.
• In the case of no one being available on time of delivery, an extra charge will need to be paid for prior to re-delivering the freight.

Reno Star accepts the following payment methods:

• We accept PayPal, Bank Deposit or Cash/Credit card on pickup from the warehouse only.

• If you receive a damaged or faulty product, you must notify us within 2 business days after you receive the item. We will give you instructions for returning the product and receiving a refund or replacement. You must return the product in its original condition, and ideally in its original packaging. When we receive the product and the conditions of this returns policy have been met, we will give you a full refund or a free replacement. Refunds will be applied to the same account that you paid us from.
• If we consider that the conditions of the returns policy have not been met (for example, if the product is not defective), we will not provide you with a refund or replacement and we will return your product to you.
• We reserve the right to limit the number of times that we will accept returns from you. If we think that our products or services just won’t suit you, we will complete your latest return and advise you that you should look for an alternative service.
• If you choose an item by your fault or change your mind, for Free Postage listings, we’ll charge 20% of the total amount as re-stocking fee, which includes original postage and handling fee. After we receive your parcel and check the conditions of it, if all good, we’ll refund you 80% of the total amount; for freight listings, we won’t refund Postage and we’ll charge 10% of item price as a restocking fee.